For help with Presence, use the Mac application's Contact Support option.
This will send diagnostic information along with your support request, which is essential for
you with your question.
If your enquiry is not about application support, or if the Contact Support option is not working for some reason, click here.
Please don't use this for application support (unless the Mac application's built-in Contact Support option is not working). We don't get the diagnostics we need, and then we'll have to ask you for them, which will waste your time.